How to Immediately Benefit from ITFM

Quick wins enabled via proper IT Financial Management implementation

In this modern day and age, the role of IT in a business environment is (1) critical for success and (2) lamentably undervalued. Not only do a majority of companies still rely on antiquated ways of implementing, budgeting, and utilizing their IT service (say hello to those prevalent excel sheets and legacy business models), even many companies that have found their way into the digital age are still struggling to optimize their IT cost management. Hence, this 10-part blog series aims at lending a hand there: over the course of the next weeks, we will regularly offer tips on how to jumpstart, maintain, and improve your Technology Business Management (TBM).

First, we will start at a very basic question: why would you even want to implement IT financial management? While there are many benefits and facets to talk about, today we will focus on three quick wins that will immediately demonstrate the benefits of proper IT financial management when it comes to cost control and budgeting.

 

 

IT Service Catalogue1. A Suitable IT Service Catalogue
This first point seems almost trivial in its simplicity, but providing a coherent and comprehensive catalogue of your IT services and products goes a long way in improving your IT cost management. First of all, you will gain a more holistic overview over your IT capabilities. Furthermore, you can offer that same intel to the consumers of your services. Crucial information to include in a fleshed out service catalogue are things like: what services and products are offered? At what cost? In which situations, departments, and/or functions can we deploy them? And (most importantly) what value can they help generate?

 

 

2. Proper Budgeting and Forecasting
Before utilizing any kind of IT service or product, it should be the task of the IT controller to properly assess the available budget for all IT undertakings. Once you have identified the scope of your budget, you can devise a plan on how to act based on these figures. Which services and products do we prioritize? Where can we make cost cuts? Into which projects do we invest leftover funds? Being able to make projections based on these questions allows for concise, goal-oriented adjustments of budget spending. An additional but no less vital part of this budgeting process should be to evaluate the budget from multiple perspectives. A CFO views budget expenditures in different terms than, for example, an IT Director. Therefore, being able to translate between assets, technology, and business services—e.g. how do hardware expenses translate into certain end-user devices and how do those translate to specific value creating services or products?—will facilitate the communication between stakeholders and ultimately improve your budgeting process.

 

 

3. Maximizing Transparency
Communication is key and lack of communication between IT service providers and consumers is one of the main reasons that assets are wasted and the budget unfavourably allocated. Consequently, if you provide a platform that gives all stakeholders the opportunity to assess the IT resources that are available, it is a win-win for everybody (or at the very least a big step towards that). Making the consumer aware of what services and products they deploy, and what costs are allocated where, allows them to adjust their consumption behaviour and make strategic choices on short notice. Moreover, total transparency allows for the identification of pestering expenditure wasters while in turn pointing towards better ways to implement resources.

 

If you have paid attention you will notice that all three of these points aim at more or less the same crux of the matter: you want to have a holistic analysis of your IT budget, where every participating party knows which resources land where and why. Once these requirements are met, the budget can be more effectively monitored and planned. Next time—before we go into more detail about the management of the IT budget—we will have a closer look at proper IT cost control. In the meantime, feel free to sign up for our webinar held by Tom Schröder, that will go into more detail on the topics discussed today:

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