About Serviceware

The team behind anafee

Serviceware: Service. Software. Processes

Harald Popp and Dirk Martin

The founders: Service is the DNA of our company

“In 1998, we started with a vision. We wanted more than to satisfy our customers and employees, we wanted to make them happy. This vision evolved into our mission statement, the DNA of our company: We live service!”

Harald Popp and Dirk K. Martin, founders of Serviceware

Thanks to this vision, Serviceware is one of the fastest-growing technology companies in Germany. Today, the group headquartered in Bad Camberg employs 250 employees at seven European locations. anafee is part of the group´s comprehensive enterprise service management platform.

Why IT Financial Management by Serviceware?

Since 1998, the CIOs and IT managers of renowned European companies have been boosting the productivity of their IT organisation with solutions by Serviceware. How does this work?

  • Serviceware gives you a head start for your enterprise service management, both in terms of service delivery and financial management. This strengthens the market position of your company. Analysts have certified that the Serviceware Enterprise Service Platform with its individual solutions – anafee, helpLine and Serviceware – plays a leading role in the field of enterprise service management as a European software developer.
  • You get to take advantage of the expertise of a close partner who knows your requirements and offers you the right solutions. This allows you to save time and money as you digitalise your business. Customers of Serviceware get more than just software: we also provide tried-and-tested best practices and the expertise of experienced consultants.
  • Your service solution by Serviceware – it just works. In the long term. This secures your investment and saves your employees time to take care of their key tasks. The Serviceware employs more than 250 members who live service for you. They will advance your enterprise service management and even manage your entire service infrastructure for you upon request.

Our locations

  • Bad Camberg, Germany:
    Carl-Zeiss-Straße 16, D-65520 Bad Camberg, Tel. +49 (0) 6434 94 50-0
  • Hürth, Germany:
    Kalscheurener Straße 2a, D-50354 Hürth, Tel. +49 (0) 2233 20 12-0
  • Munich, Germany:
    Hauptstraße 1, D-82008 Unterhaching, Tel. +49 (0) 89 2000 18 05-0
  • Berlin, Germany:
    Friedrichstraße 95, D-10117 Berlin, Tel. +49 (0) 6434 9450-880
  • Hamburg, Germany:
    Schützenstraße 5, D-22761 Hamburg, Tel. +49 (0) 40 85 19 27-0
  • Vienna, Austria:
    Karl-Farkas-Gasse 22/ Top 1b/ 15, A-1030 Vienna, Tel. +43 (1) 715 4180-0
  • Baar, Switzerland:
    Haldenstraße 5, CH-6340 Baar, Tel. +41 (0) 41 725421-0
  • Leiden, Netherlands:
    Dellaertweg 9 C, NL-2316 WZ Leiden, Tel. +31 (0) 71 523 26-04
  • Palma de Mallorca, Spain:
    Gremi de Sabaters, 21, 2nd Floor – Office A21, 07009 Palma de Mallorca, Illes Baleares
  • London, England:
    282 Farnborough Road, Abbey House, Farnborough, Hampshire, GU14 7NA
  • Stockholm, Sweden:
    Vasagatan 7, 11120 Stockholm, Tel.+46 (0) 8 55 00 26 00
Services bei PMCS.helpLine – Ihr Garant für langfristigen Erfolg

Services at Serviceware – Your guarantee for long-term success

Benefit from a company that lives service. Our comprehensive range of services will guarantee the lasting success of your financial management:

  • Technical and strategic IT support with business expertise
  • Best-practice project management for the introduction and extension of your solution
  • Software training for and knowledge of to financial management

anafee is supported by a team of consultants and software designers with many years of experience in the area of controlling, auditing and tax consolation in large and medium-sized companies. This expertise characterises the anafee financial management software and helps our customers with the strategic conceptualization and operative implementation of projects in the field of shared service.

anafee & Partner – Competence in financial management for shared services

Financial management is a job for experts. Leave it to anafee and its partners:

  • University of Applied Sciences Bonn/Rhein-Sieg: Scientific expertise – thanks to its collaboration with the Faculty for Economics and Business Administration, anafee remains up-to-date on all recent developments
  • KPMG AG auditing company: Current topics from practice – participate in the Transfer Pricing Circle, the joint online forum of anafee and KPMG
  • Strategic Service Consulting (SSC): Strategic consulting on the modelling of service processes – classic strategy consultation in combination with IT expertise = solutions for practical applications
  • SAP: Certified SAP integrations – because ERP and financial management must work together hand in hand.
  • helpLine: Integration of anafee with helpLine ITSM software – for a comprehensive solution in IT financial management
Hochschule Bonn-Rhein-Sieg Logo
Strategic Service Consulting

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